Refund & Return Policy

Last updated: January 2025

1. Return Eligibility

To be eligible for a return and refund, the following conditions must be met:

• The return request must be initiated within 30 days of delivery
• Products must be in original, unused condition
• All original packaging, accessories, and documentation must be included
• Products must not show signs of damage or wear beyond normal inspection
• Electronic devices must be reset to factory settings

2. Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse, accident, or negligence
• Items marked as "Final Sale" or "Non-Returnable"
• Products that have been modified or altered
• Items purchased from unauthorized resellers

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email [email protected] with your order number and reason for return
2. Receive RMA Number: We will provide a Return Merchandise Authorization (RMA) number within 2 business days
3. Pack the Item: Securely pack the product with all original materials
4. Ship the Item: Send the package to our return center using the provided shipping label
5. Tracking: Keep the tracking number for your records

4. Refund Processing

Once we receive and inspect your returned item:

• We will send you an email confirming receipt of your return
• Products will be inspected within 3-5 business days
• Approved refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation when the refund is processed

5. Shipping Costs

Shipping cost responsibilities:

• Defective Products: We cover all return shipping costs
• Change of Mind: Customer is responsible for return shipping
• Wrong Item Sent: We cover all return shipping costs
• Original shipping charges are non-refundable unless the return is due to our error

6. Exchanges

We offer direct exchanges for the same product if it's defective or damaged. For exchanges to different products:

• Return the original item for a refund
• Place a new order for the desired product
• Contact customer service for assistance with expedited processing

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• Include photos of the packaging
• We will arrange for a replacement or full refund at no additional cost

8. Warranty Claims

All products come with a manufacturer's warranty. For warranty claims beyond 30 days:

• Contact our warranty department at [email protected]
• Provide proof of purchase and description of the issue
• Follow the manufacturer's warranty process
• We will facilitate the warranty claim on your behalf

9. International Returns

For international orders:

• Customer is responsible for return shipping costs and customs fees
• Returns must be declared at actual value
• Processing time may be extended due to customs clearance

10. Contact Information

For questions about returns and refunds, please contact us:

Email: [email protected]
Phone: +1 323 6396750
Hours: Monday-Friday 8AM-7PM PST, Saturday-Sunday 9AM-5PM PST
Response Time: Within 24 hours on business days