Shipping Policy

Last updated: January 2025

1. Shipping Methods & Delivery Times

We offer several shipping options to meet your needs:

Shipping Method	Delivery Time	Cost
Standard Shipping	5-7 business days	$9.99 (Free over $99)
Express Shipping	2-3 business days	$19.99
Next Day Delivery	1 business day	$39.99

Note: Delivery times are estimates and begin from the date of shipment, not the date of order. Orders placed after 2 PM PST will be processed the next business day.

2. Order Processing

• Orders are processed Monday through Friday, excluding holidays
• Most orders are processed within 1-2 business days
• You will receive an email confirmation once your order ships
• Tracking information will be provided via email
• During peak seasons, processing may take an additional 1-2 days

3. Shipping Locations

Domestic Shipping:

• We ship to all 50 United States
• Alaska and Hawaii may require additional shipping time (7-10 business days)
• P.O. Boxes are accepted for standard shipping only
• APO/FPO addresses are supported with standard shipping

International Shipping:

• Currently available to Canada, Mexico, and select European countries
• International shipping rates calculated at checkout
• Delivery time: 7-21 business days depending on location
• Customer is responsible for customs duties and taxes

4. Tracking Your Order

Once your order ships, you can track it using:

• The tracking link in your shipping confirmation email
• Your account dashboard on our website
• The carrier's website using your tracking number
• Our customer service team at [email protected]

5. Shipping Carriers

We partner with reliable carriers to ensure safe delivery:

• FedEx: Primary carrier for express and overnight shipping
• UPS: Standard and express shipping options
• USPS: Economy shipping and P.O. Box deliveries
• DHL: International shipments

6. Delivery Issues

What to do if you haven't received your order:

1. Check the tracking information for delivery status
2. Verify the shipping address on your order confirmation
3. Check with neighbors or building management
4. Contact the carrier directly using the tracking number
5. Contact our customer service if the issue persists

7. Damaged or Missing Items

If your package arrives damaged or items are missing:

• Document the damage with photos
• Keep all packaging materials
• Contact us within 48 hours of delivery
• We will file a claim with the carrier and send a replacement

8. Address Changes

• Address changes can be made within 1 hour of placing the order
• Once an order is processed, address changes may not be possible
• Contact customer service immediately for assistance
• Additional fees may apply for address corrections after shipment

9. Signature Requirements

For your security:

• Orders over $500 require signature upon delivery
• You may request signature requirement for any order
• If unavailable, the carrier will leave a notice for redelivery
• Packages can be held at carrier facility for pickup

10. Holiday Shipping

During peak holiday seasons:

• Order early to ensure delivery by your desired date
• Check our holiday shipping deadlines on the homepage
• Express shipping recommended for last-minute orders
• Gift wrapping available for an additional $5.99

11. Shipping Insurance

• All orders are automatically insured up to $100
• Additional insurance available at checkout
• Full coverage for lost or damaged items
• Claims processed within 5-7 business days

12. Environmental Commitment

We're committed to sustainable shipping:

• Eco-friendly packaging materials
• Consolidated shipments when possible
• Carbon-neutral shipping options available
• Recycling program for product packaging

13. Contact Us

For shipping inquiries, please contact:

Email: [email protected]
Phone: +1 323 6396750
Live Chat: Available on our website
Hours: Monday-Friday 8AM-7PM PST, Weekends 9AM-5PM PST